Frequently Asked Questions

• Where can I find "Dialup Networking"?

• I need to change my "DNS" settings, how do I do that?

• How do I stop getting disconnected from the Internet without warning?

• I connect fine but my download speed seems slow. What causes this?

• Why is there is no dialtone?

• Why is my modem conflicting with another device?

• Why is my modem being used by another "Dialup Networking" connection/another program?

Frequently Asked Questions

Where can I find "Dialup Networking"?

First, make sure "Dialup Networking" is installed. Go to "Control Panel" > "Add/Remove Programs" > "Windows Setup". Next, double-click the "Communications" icon, then the "Details" button. Make sure "Dialup Networking" is checked.

I need to change my "DNS" settings, how do I do that?

WIN95/98

• Step 1: Double-click on "My Computer"
• Step 2: Double-click on "Dialup Networking"
• Step 3: Now RIGHT-click on "EBTech" and choose "Properties" with your left mouse button
• Step 4: Click on "Sever Types" with your left mouse button
• Step 5: Click the "TCP\IP Settings" button with your left mouse button
• Step 6: Check the "Server Assigned Name Server Address" radio button
• Step 7: Click "OK"
• Step 8: Click "OK"

How do I stop getting disconnected from the Internet without warning?

Check the following:

• Type of modem and phone number being used to access the Internet
• Check the number of phones on the same line as the modem; try unplugging them
• Call waiting? Use *70 to temporarily disable it while connected
• Check the "Port Speed" settings and other programs running while connected
• Try adding Init Strings to your modem settings.

I connect fine but my download speed seems slow. What causes this?

If the modem used to access the Internet is a "WinModem", try unchecking "Enable Software Compression" in "Dialup Networking".

Why is there is no dialtone?

• Check the phone line
• Is the phone plugged into the wall?
• Is it plugged into the correct modem jack? (line jack)

Why is my modem conflicting with another device?

• Click the "Start" button, then "Settings", and open "Control Panel"
• Double click on the "System" icon
• Click on the "Device Manager" tab and make note of the list of devices
• Click on the "+" next to "Modem"
• Click on the installed modem, and then click "Remove"
• Next, click "OK", Shutdown your computer, then turn it back on
• When Windows loads, click the "Start" button, then "Settings", and open "Control Panel"
• Double-Click on the "Add New Hardware" icon
• Click "Next" then make sure the "Yes (recommended)" button is selected, then click "Next"
• Now click "Next" again (Windows will begin to search for all new hardware)
• When Windows finishes searching for new hardware it should find installed modem
• Restart your computer and your connection should work properly

Why is my modem being used by another "Dialup Networking" connection/another program?

If you have other Fax/Voice/Answering Service software active, it may be using the resources of your modem and preventing "Dialup Networking" from accessing it. Places to look for these programs are: .exe, .com, or .bat references in the autoexec.bat file, load= or run= lines in the config.sys file, The Windows95 "Startup Group" (C:\Windows\StartUp by default), and run= and load= lines in the win.ini file. You can also find active programs which may be using your modem by looking for active icons in the "System Tray" (next to the clock on the taskbar), or by pressing ctrl-alt-del in Windows95 for a list of running programs (Active Task List).